Terms and Conditions

Our Policies: Woodstock Antiques & Consignments, known as WA&C, and WA&C.com.

Privacy:

WA&C respects your privacy and committed to keeping your information safe.  WA&C will not sell or give away any information that identifies you to anyone including third parties.  We gladly accept Paypal, Visa, MasterCard, American Express & Bank Debit Cards along with e-checks using Paypal.  We do not add your credit card payment information to our site

Shipping Info:

Most orders will ship out within 5 to 7 business days. If there is a delay in shipping or an order has been

backordered or discontinued, you will be notified right away.  Buyers are responsible for all shipping fees associated with an order. Shipping fees depend on the weigh, size and destination of the package.  Shipping fees are based on the address the order is shipped to.  All orders must have a physical (street) address to be delivered. UPS and FedEx will not deliver to a P.O. Box. Larger items ship freight. Please contact us, we will be happy to provide any shipping information. Tracking information will be promptly provided for your convenience.We are not liable or responsible for delays caused by the shipping company. In case of disputes we will help in any way we can.

We only ship within the Continental US, unless special arrangements are made.

 During any of the holiday seasons, WA&C cannot guarantee shipping times, so please order early.

 

Returns:

Please notify us within 24 hours of receipt of your order either by e-mail or phone if you wish to return an item. (All items purchased in our brick & mortar store, are final). All online returns will be handled on case by case bases. Returns will be at the discretion of the supplier. The buyer will be responsible for the shipping fees to return an item, plus a 25% restocking fee on all returned items.  Returns must be received by the supplier within 7 business days in the original packing and packaging material.  Item must be in original condition and not be damaged in any way. Returns which do not meet the conditions as described above will be returned to buyer at buyer's expense.  If the supplier approves your return & the item is received in original condition with no damage in shipping the buyer will be issued a refund minus the shipping and 25% restocking fee.Items returned must be insured for the items full value.

Cancelled Orders & Modifications:

The order process starts immediately upon placing your order. Should you choose to cancel or modify your order, it may have already been shipped.  If already shipped cancellations or modifications will not be possible.  If the order has shipped and you still want to cancel you must contact us prior to returning your item.  The buyer will be responsible for a restocking fee of 25% when returned.  The item must be in the same condition, original packaging (unopened). If the item is in the same condition as when shipped you will be issued a refund minus the shipping fees and a 25% restocking fees.  Any order refused by the customer will be sent back at the buyer's expense and will be deducted from the refund.  After fees are deducted a refund may be issued.   

 

Damages:

The last thing we want is your item to reach you damaged. Every effort is made to see that your order gets to you safely & not damaged. If you receive a damaged item please contact us within 24 hours of receipt of your order or your claim could be denied.

Prompt communication is key should you wish to cancel an order, return, or have received a damaged item.  Please DO NOT return an item without first contacting us, the shipment will be refused.

Variations:

Some items may vary in colors, detail markings, etc.  We will gladly provide any additional information needed, let us know. 

Antique & Vintage Items:

“As is” items: Antiques & vintage items are sold “As is”. Because of the age of such items we cannot guarantee their mechanics or electrical state. Please ask questions before making your decision

Disclaimer:

Our site is provided on an "AS IS” and "AS AVAILABLE" basis. WA&C.com makes no representations or warranties of any kind, as to the operation of this site, or the information, content, materials, or products included. You agree that your use of this site is at your own risk. WA&C.com does not warrant that this site or it’s provided servers are free of viruses or other harmful components. WA&C.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Thank you for your business. We appreciate our customers! Please never hesitate to contact us for any reason.

 Best,

Woodstock Antiques & Consignments